Why Leadership Training Doesn’t Work

In my last 5 Minute Growth Tips article, I compared the eight options for getting outside support to implement the many structures, systems and processes needed to grow profitably and enjoy the ride.

These options might seem overwhelming. And a CEO or business owner might want to throw up their hands and say “I’ll just send my leadership team members on some leadership training. That’ll do the trick.”

But, unfortunately, it won’t.

An October 2016 HBR article titled “Why Leadership Training Fails - and What to Do About It” reviews decades worth of studies that show leadership training - on its own - does not change leadership behaviours or improve companies’ performance. It also describes the other critical pieces needed first for leadership training to stick and make a difference.

Here, I’ll summarize the key points from the article and share some experience of my own.

Although companies pour enormous amounts of money into employee training and development - $160 billion in the US in 2015 alone - the learning largely doesn’t improve performance. This is because people soon revert to their old ways of doing things.

Why is that?

The more obvious reason is that training is a once and done event. There is no follow-up to reinforce the learning. We’ve all experienced this when we’ve taken training with the best of intentions, but then never revisit the material to implement what we learned.

The less obvious reason leadership training doesn’t stick is that, once the training is done, leaders go back to a workplace that still operates the way it used to. That workplace has processes, habits and ways of doing things that don’t encourage what the leaders have learned, and often even discourage it.

For example, a leader might learn about how to select and clearly define specific priorities to improve things and get better results within their department. But when the leader goes back to the office, their CEO may have a number of internal projects they want to see happen across the company or in certain departments, with little definition or specificity. New projects might also be added regularly, and others inadvertently fall by the wayside. Best case, the leader will have little incentive to select and clearly define priorities because their boss has yet to see the value of doing so. Worst case, the CEO may discourage choosing priorities and see the leader as uncommitted or lacking entrepreneurial grit. Neither scenario encourages the leader to implement what they learned in the training.

As a result, performance doesn’t improve. Also, employees below the leaders become cynical about the leadership training because nothing seems to truly change.

So, why do CEOs continue to invest in leadership training?

There are two reasons.

The first is that many CEOs, and leaders generally, tend to view companies as just groups of people. The thinking goes “if everyone in the company learns and grows, they’ll each get better at what they do, and the company will perform better.”

The same view is common for executive and leadership team performance. Develop the individual leaders, and the team and company will do better.

But this just isn’t true.

A number of studies have shown that company performance results from not just individual skills and abilities, but, more so, from the systems in which people work.

Building on the HBR article, my experience has been that these systems fall into five areas:

1. The company’s philosophy and direction and how well they’re understood and supported.
2. The organizational structure, including clarity of roles, accountabilities and reporting relationships for all functions.
3. The business processes, policies and practices to get work done (within and across functions).
4. The communication processes that ensure people know what’s happening so they can make good decisions.
5. And lastly, the resources employed within these systems - the financial and physical resources, and the people, including their skills, knowledge, abilities and behaviours.

From this view, leaders’ individual skills and abilities make up less than one fifth of the key ingredients needed to improve a company’s performance.

Also, we can imagine how the structures, processes and policies already happening in the company will enable or limit the leaders’ freedom to practice the skills they learn in training.

The second reason CEOs continue to invest in pure leadership training is that noone has ever had the courage to challenge them with the uncomfortable truth that the way they lead and manage their team and company, in terms of direction, structure, processes, communication and resources, is the larger reason their company hasn’t gotten to where they want it to be.

As the HBR article puts it “those are the things to fix before training can succeed longer-term.”

And so, how can CEOs and business owners get these systems working better?

I would share similar advice to that given in the HBR article, although slightly adjusted for growth-minded mid-size companies:

1. Work collaboratively with the leadership team to:
   1. adjust and clarify their roles, accountabilities and reporting relationships in order to eliminate gaps, confusion and bottlenecks, and to improve collaboration and coordination
   2. clearly define the company’s philosophy, including core values and core purpose to decision-making and behaviours at all levels
   3. set clear direction, metrics for the company and for individual performance, and priorities for improvement
   4. implement a consistent meeting and communication rhythm to execute effectively
   5. adjust systems to select, evaluate, develop and retain A-player talent, including the leadership team members themselves.
2. Provide just-in-time micro-training to the leadership team to inform and support the team in making these changes, and to support their own individual leadership development.
3. Use ongoing CEO and leadership team coaching to guide and support the decision-making, collaboration and learning above.

This approach will ensure the right systems are in place and working to support the leadership learning that takes place as a part of it all.

At this point in the article, a CEO or business owner might be considering simply attending leadership training with their leadership team members. That way, the CEO can learn the same best practices, implement them and create an environment that encourages the behaviours their leaders will have learned.

That’s certainly an option.

This takes CEOs back to the first problem mentioned with leadership training… there’s no follow up to ensure the best practices are implemented.

And that’s made more difficult by some of the features of most leadership training programs:

• They teach many best practices in a short amount of time, making it virtually impossible to implement everything the leaders have learned. By the time they’ve implemented the first best practice, they’ve forgotten about many of the others. Leadership training usually doesn’t include a way to slow-drip the learning and ensure each concept and best practice is fully implemented before moving on to the next.
• The learning doesn’t address the most important and pressing issues in the business. Publicly offered leadership training is never tailored to individual business’ current realities. And leadership training that is customized for a private workshop is usually based on a CEO or leadership team’s wishlist of topics rather than on a thorough analysis of needs and root causes.
• Leadership training programs usually have a relatively narrow focus. Most leadership training programs don’t cover the broad set of challenges discussed in the approach above. One can find programs on coaching, emotional intelligence, accountability or strategic thinking, just to name a few of the important topics. But few programs will cover all of these topics and the many more needed to successfully implement the right systems and behaviors. This results in the CEO having to piece together multiple leadership training programs that cover different pieces, without knowing whether they’ll work together, or what should be taken first, second or third.

At the end of the day, leadership training has the CEO back to taking a Do-It-Yourself approach. And we’ve already discussed how a DIY approach slows growth.

So, how can a CEO and their leadership team successfully learn and fully implement the systems and skills to grow profitably?

This takes us back to the 8 options we covered in my last 5 Minute Growth Tips article. And what we find is that the most effective option to make this happen is a Business Growth Advisor and Leadership Team Coach.

If Leadership Team Coaching seems like it might be the right option for you, the next question is are you the right fit for a Leadership Team Coach? We’ll cover that in my next 5 Minute Growth Tip article.


How can you implement the systems to grow a thriving company?

​To find out what systems to strengthen to grow more easily, quickly and profitability, AND enjoy the ride, try our complimentary Agile Growth Checklist. This self-service questionnaire takes 5 to 10 minutes to complete. You'll receive the checklist with your responses immediately. Within 24 hours, you'll receive a compiled report highlighting areas to improve. Find out how your company is doing in each of the 7 areas needed to produce more rapid, profitable and sustainable growth. This report is complementary and involves no obligation.

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